What counts as a connected account?
Each social profile, page or channel you connect — for example one Instagram account, one YouTube channel and one TikTok account are three connected accounts. Competitors you track don't count against this limit; they have their own quota.
What are AI credits?
Credits meter per-request AI work: drafting posts and captions, generating ideas, agent runs and other on-demand generation. Paid plans include a monthly allowance, and you can buy credit packs any time. Always-on intelligence — monitoring, benchmarks, trends, alerts and recommendations — doesn't consume credits.
Do unused credits roll over?
Monthly plan allowances reset at the start of each billing cycle. Purchased credit packs don't expire while your account is active — they sit on top of your allowance and are drawn down after it.
Can Podium post without my approval?
No. Every post passes through a human approval gate. Autopilot can draft and queue on its own, but auto-publishing is off by default and only activates if you explicitly enable it per workspace and platform — with a clear warning, and every action audit-logged.
What is a client workspace?
On the Agency plan, each client gets an isolated workspace with its own connected accounts, competitors, benchmarks, approvals and reports. Data never mixes between workspaces, and you can run bulk actions across your roster from one console.
What happens if I downgrade or cancel?
Your data stays yours. If you downgrade, quotas and features adjust at the end of your billing period and history is retained up to your new plan's window. If you cancel, you keep access until the period ends and can export your data before or after.
Which platforms are supported?
Instagram, TikTok, YouTube, X, LinkedIn, Facebook, Twitch, Spotify, Pinterest, Reddit, Discord and Snapchat. Monitoring and analytics cover all twelve; direct publishing starts with Instagram, TikTok, YouTube and X, with notification-assisted publishing for the rest.
Is my data used to train AI?
Your raw data is never shared with other customers. Podium learns from de-identified, aggregated signals to improve benchmarks and predictions for everyone — with strict anonymity thresholds, as described in our privacy policy. You benefit from the same corpus in your niche comparisons.